Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please be assured that we take all concerns seriously. The matters you've raised have been thoroughly reviewed, as they do not reflect the high standards of care and service we are committed to providing, nor the standards that are reflected in our carehome.co.uk rating of 9.9.We would welcome the opportunity to discuss your experience further and address any remaining concerns you may have, please do not hesitate to contact the home directly at your convenience.