I am deeply saddened by your experience during your stay at Ellacombe and can only extend my sincere apologies for how you felt. This  being a residential dementia home, there is bound to be some occasions where some residents are unable to communicate clearly, and where others take longer to settle at night. All respite rooms have got bed side alarms as an extra layer of safety. We have recruited new members of staff  to ensure the right staffing levels and where we experience emergency absences, we have trusted partners who we currently work with to ensure that we are adequately staffed at all times. I can assure you that with new Management and structures in place, we have made significant strides in the right direction during the last few months. We will use this feedback to ensure that this situation does not happen again.