Thank you so much for your kind and thoughtful words. It was a privilege to care for your mum and to support her through her transition to life at Highfield Hall. We're so pleased that she settled in well and felt welcomed by all of our team members. Creating a warm, respectful, and inclusive environment is at the heart of what we do, and it means a great deal to know that you and your family felt supported and reassured. Thank you again for sharing your experience-it truly means a lot to all of us here at Highfield Hall.