Thank you for taking the time to share your experience of our home. I'm very sorry to hear that your dad's time with us was not as happy as we would want for our residents and their families. Some of our residents, especially those coming from the hospital, are particularly vulnerable, and we try to put things in place to protect them as much as possible. This includes protecting our lunchtimes so we can maintain the dignity and support of residents who need additional help, and to avoid the distractions that guests can cause. We appreciate you raising these points now; we take all feedback seriously and will review your comments carefully. If you'd like to discuss any of this in further detail, a member of our leadership team would be happy to speak with you directly. We wish your dad all the best with his continued recovery.