Thank you for bringing this to our attention. We are sorry that you have needed to raise your concerns in this way. Please be assured that we take your feedback very seriously and we apologise for any anxiety that has been caused to you and your family. The safe and compassionate delivery of care with appropriate staffing levels are our priorities, and we continue to work with all regulators to ensure this is the case. We would like to have the opportunity to discuss these matters with you in person at a meeting with the Operations Director who is responsible for Maidstone Care Centre. Please contact us directly on 01622 672292 so that we can arrange this with you.