We are appalled to read these allegations, which do not reflect the reality reported by other family members and regular visitors, who have reported being very happy with your father's care. It is also not consistent with the experience of others in our community, as can be seen in the many other independent reviews shared on carehome.co.uk. It is of the utmost importance to us that everyone living in Belong is treated with the highest standards of care and we do not recognise the description here. We take seriously all concerns raised and would welcome the opportunity to discuss with you further, should you wish to get in touch.