Hi, thanks for taking the time to leave your review. We're so sorry to hear your experiences with our Bere Grove Care Home didn't meet your expectations however were grateful for your kind words regarding our carers. Your comments raised during your stay with us were handled at the time by the team and the General Manager. If there is anything further you wish to advise us of, please further contact the home or ourselves on feedback@barchester.com Kind regards, Barchester's Customer Feedback team.