Thank you so much for your kind words and for taking the time to share this lovely review. At Horton Cross, our focus is always on providing the highest standard of care for our residents. As I mention to all families upon admission, I truly value all feedback whether positive or constructive as it helps us to continuously improve and ensure we meet each individuals needs. I am always happy to listen to residents, relatives, and visitors, as their opinions are vital in helping us maintain and enhance the quality of care we deliver. Our goal is not only to provide excellent care but also to create and maintain a warm, positive atmosphere where residents feel at home and their loved ones feel welcomed and supported. Thank you again for recognising our teams efforts it means a great deal to all of us.