Dear Zoella,We are deeply sorry for your loss and would like to extend our heartfelt condolences to you and your family. We are saddened to hear that you feel your experience at Trinity Court Nursing Home did not meet your expectations.While we do not share the same view of events, please be assured that our care records show that all procedures and clinical guidelines were followed, and that our team remained committed to supporting your father with compassion throughout his time with us.We will take your feedback on board as we continually reflect on our service. Once again, we are very sorry for your loss.