Thank you for sharing your experience and for your kind words about the care your wife has received since joining us at Charlton Lodge. We're glad to hear that our team was able to quickly address the challenges related to her medication, diet, and hygiene, and that they have taken the time to connect with her interests.We also appreciate your feedback regarding the app. We understand how important it is for families to stay informed and connected, and we're sorry to hear that the app hasn't been fully accessible on your laptop. While the app is designed primarily for smartphones, we recognise that this can create difficulties for some users. We would be happy to explore alternative ways to ensure you receive all updates and comments, so please do reach out to our team, and we'll do our best to support you.Thank you again for your honest feedback. It helps us improve the experience for all our residents and their families.