We take all feedback seriously, though in this case we do not believe the account reflects what happens in our home. Our records show no such incident, as described, occurred. For reassurance to families: Staff meetings are held by department only, so nurses or carers are always on duty. A staff member is always appointed to respond to call bells and resident needs during meetings. Our lounge is continuously staffed, as we support residents requiring 1-to-1 care. The comfort and dignity of our residents are always our highest priority, and we encourage anyone with concerns to contact us directly so we can respond openly.