Thanks so much for your thoughtful and kind feedback about our team. It means a great deal to hear that you feel our staff are polite, caring, and attentive to residents' needs.I completely understand and appreciate your suggestion about having more time for simple companionship and reassurance - I will take your feedback on board and explore ways we can create more opportunities for residents to have that extra time, attention, and guidance throughout the day.I appreciate your comments and please do come in for a cuppa and a chat anytime - we'd love to continue this conversation and hear more of your ideas.