Thank you for taking the time to leave your feedback regarding your father-in-law's recent stay. We are pleased to hear that you chose Bentley Grange for its environment and cleanliness, and we appreciate your recognition of those standards. We are, however, sorry to learn that your experience did not meet your expectations, and we take your concerns seriously.Our priority is always the wellbeing, dignity and comfort of every resident and we regret that you felt aspects of your father-in-law's care fell short. We would like to reassure you that all residents have a care plan in place, tailored to their individual needs and we are sorry if this was not communicated clearly to you. We also appreciate your comments about personal care and mealtime assistance and have reviewed this with our team.We value open communication with families and would welcome the opportunity to discuss your concerns directly so we can better understand your experience and address them fully.