Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear your experience has not been as expected. Our staffing levels are reviewed using a dependency tool and the home is continuing to recruit to any vacant roles. We also use our own internal HC-One "Flexforce" colleagues who are available to cover shifts at short notice. Should you wish to discuss your concerns further, the home manager will happily meet with you.