Thankyou for sharing your concerns. We are sorry to hear that you felt the care provided did not meet expectations. Please be assured supporting all of our residents with dignity, compassion is always our highest priority.Every effort was made to ensure your friend's comfort. Different seating options, including bucket chairs and recliners, were trialed to support him, although due to his pain he immediately requested to return to bed and would slide forward in his chair posing a falls risk. Unfortunately, we do not have the resources to provide fully bespoke wheelchairs.We asked our team to log all interactions, no matter how small, on our care system to ensure clear records were kept and evidence the level of support being provided. Sadly one to one is not something we can provide although it was clear this was required.We held meetings with both the nursing manager, his son, and involved the palliative care nurse, to ensure communication remained open with support.