Thank you so much for your thoughtful and honest feedback, and for your continued trust in us over the past six years. We truly value your kind words about the team's care and respect for our residents. We completely understand that activities need to meet a wide range of needs and interests, and we appreciate your patience during this time.We have been operating with two fewer lifestyle colleagues since December, which has been challenging. However, outings and activities have continued, and we've adapted by incorporating more creative, electronic, and internet-based options to keep everyone engaged. We're very excited to welcome a new Lifestyle Lead this Wednesday, who will help us bring even more variety and tailored activities to the residents. Please know we are committed to continuously improving and ensuring your relative enjoys a happy, fulfilling experience with us. Thank you once again.