Thank you for your kind review. I feel we work really closely with you as family to get things right, and your openness to discussion is refreshing. Your sister is a pleasure to provide care and support to, and yes, we do use the term "love" when we talk about "love care and attention", even if it is on a professional level.  For me, when your sister smiles, the whole room lights up and it makes my day a better one. The whole emotional journey you are on as a family is clear to see, but you are open to support from the Nursing Team, myself, and our Admiral Nurses. as and when needed.