Thank you for taking the time to leave your review. Firstly, it is always nice to hear words like "first class, well groomed, friendly, polite and always ready to help" being used to describe our care. In regard to your further comments, we have a genuine regard for all of our residents. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?