We are truly sorry to hear that you feel your father's time with us did not meet the usual standards of care and compassion that we are so proud to provide.  Your feedback is invaluable to us and we understand how important it is for families to feel confident and reassured in the care their loved ones receive. Again, are so sorry that we fell short. We appreciate your recognition of our manager's efforts and we are committed to supporting the wider team in making meaningful improvements.  We're glad to hear your father is now well settled in another home and if you do have any further feedback for us, our team would really like to hear from you.