Thank you for your review, I can confirm that the windows and floors are currently under review with a view to being replaced. We as a home endeavour to make sure that it is clean and that all due care and attention is given to the residents at all time, with this in mind we are very mindful of staffing levels and always ensure there are enough staff to accommodate the residents needs. As you can appreciate there are times where it may be busier and the staff less visible as are in the residents rooms however they are still available and are doing their upmost to ensure care is given to everyone.