I am very sorry to hear the concerns you have raised. We have an open door policy here at Mulberry Manor and management are available to discuss any concerns you may have. The home has undergone many improvements since Devonshire Care took over with many more still planned. All residents spend time outside, including your Mum. Please ask to see the lovely photos we have on your next visit to the home. The home is correctly staffed, we use a dependency staffing tool to ensure this. We have a wide range of activities held within the home and recent outings such as a barge trip with afternoon tea. It would be lovely to be able sit and have a chat with you to show you all the wonderful things happening at Mulberry Manor.