Thank you for sharing your feedback about your mother's recent experience at Fairlight. We understand how unsettling it can be when a loved one with dementia moves into a new environment and are sorry for any distress caused. Your mother's wellbeing is always our priority, and emergency services are only contacted when necessary. Paramedics make an independent clinical assessment and will only transfer someone to hospital if they believe it is needed for their health and safety. We appreciate your concerns about communication and will review our processes to ensure clearer, more timely updates in future.