Thank you for your review and I completely agree with you, training is so very important for our teams and we have a continuous training plan to help support the knowledge and practice of caring for all people including those living with a Dementia. Getting to know people is vital and understanding individuals in our care and what may help distract and alleviate negativity is very important. We will review the training provided to ensure this continues to provide our staff understanding and work with the team to deal with any gaps in knowledge and practice. Thank you for your feedback which helps us to review and ensure our service remains positive and effective.