Thank you for taking the time to write this review. I am deeply sorry that your experience of the care given changed so significantly throughout the period your mum lived in the home. Unfortunately, there are times when a person’s care needs change, and the home can no longer safely meet their needs. On the rare occasion this happens we have no choice but to support the family to find an alternative home that is more specialist and that can fully support the needs of the resident. I recall you were very disappointed when I told you that this was the case with your mum and, at the time, you asked me to reconsider my decision, which unfortunately I could not due to the specific needs of your mum. Please be reassured that at no time are staff given or offered cash incentives for reviews. This is against the policy of carehome.co.uk and we are fully aware of the strict nature of the review process. The care home industry can be known for its high turnover of staff, however since January we have had one team leader leave and a nurse go on maternity leave, other than this the staff team have remained stable. Once again, I am sorry you have felt the need to leave such a negative review, and I hope your mum is settled in her new home.