We are sorry to hear that you feel this way. Whilst we do not claim to get everything right all the time, we are committed to providing high standards of care for all our residents and their families.OC is a well-regarded specialist dementia care home, with a long-standing record of working with social services and specialist dementia teams to support positive outcomes. We proudly operate with a full complement of permanent, well-trained staff-without reliance on agency cover, which is rare in our sector. We also invest in developing new carers to ensure continuity and quality of care.We respect your right to express your opinion; we believe your review does not reflect the experience of most of our families who entrust us with their relative's care. We are saddened that your relative's care needs have progressed beyond what can be met in a residential setting and now requires a nursing home.Your family member will be missed by our team, and we wish you both well for the future.