Thank you for taking the time to complete a review of our service. We enjoyed having your wife stay with us. I am sorry that there were aspects of the stay or communication you were not satisfied with and we would have liked the opportunity to discuss these with you at the time, to ensure we could have talked the issues through and resolved these in a timely way. We understand that generally the cost of care can be perceived as expensive however, we pride ourselves on keeping our fees very competitive within our local area. If you would like to the opportunity to discuss these points with me I am always happy to do so.