Thank you for sharing your thoughts regarding Knebworth. Your kind words regarding our home are greatly appreciated. Regarding food, we are sorry to hear that this was your experience. We pride ourselves in providing a large variety of meal choices for residents to enjoy and our Chef works hard to provide high quality meals to all in the home. If there are any issues with food, our kitchen staff will always be happy to rectify this promptly for you. Furthermore, we always try our best to ensure residents' rooms are comfortable and fitted with the appropriate equipment they need. The Home Manager would be happy to discuss the implementation of a heated towel rail with you alongside any other queries you may have regarding your room or your care.  Once again, thank you for sharing your feedback for Knebworth. Your feedback is invaluable to us.