Thank you for taking the time to write this review. We aim to offer the highest level of care and support, and I do apologise that your experience appeared to fall short of this. The home has a fully digitalised call bell system, this records the length of time a buzzer is ringing for, and it records which member of staff switches the buzzer off. I could understand your concern if you sat with your mother in law for over an hour whilst she was in her own mess. If you had raised this at the time with me or another member of the team we would have firstly assisted your mother in law, and I would have checked the call bell report to see which member of staff had switched the buzzer off and left your mother in law unattended. Please be reassured that at no time has a member of staff from any of our homes written a review. All reviews are strictly verified by the carehome.co.uk review team who do not allow staff to write reviews. Once again, I am sorry that this was your experience, and I hope your mother in law has settled in her new home.