Thank you for sharing your thoughts regarding Harcourt Gardens. We are sorry to hear that this has been your experience. <br> <br>We acknowledge your concerns regarding staffing levels; we pride ourselves in having a strong and compassionate core team who provide high standards of care to all residents. In periods of high staff turnover, our team always do their best to ensure the impact to residents is minimised as much as possible. We also have agency staff who occasionally work in the home to provide support when necessary. All staff working in Harcourt Gardens are always willing to help and provide the best standard of care they possibly can.<br> <br>We would like the opportunity to discuss your concerns further. If you feel comfortable, please reach out to the Home Manager directly in order for your concerns to be addressed promptly. Alternatively, you can contact us directly via complimentsandcomplaints@careuk.com if you wish to pursue a formal investigation into your concerns. <br> <br>Once again, thank you for sharing your feedback for Harcourt Gardens. Your input is invaluable to us.