Thank you for taking the time to share your thoughtful feedback. We're truly grateful for your kind words about our staff and the care your mum is receiving. Creating a safe, compassionate, and engaging environment for all residents is at the heart of what we do, and it's wonderful to hear that this has been your experience. We also appreciate your feedback about areas where we can improve. We do understand how important consistent and clear communication is, especially regarding health and wellbeing updates, and we're sorry to hear the care app has, at times, left you feeling disconnected. We also apologise for any upset caused by the issues with clothing and personal belongings.  I'm pleased that we have already had the opportunity to meet to discuss your concerns, and we have put measures in place and will continue to work hard to resolve things. Thank you again for your balanced and constructive review. Your feedback helps us continue to improve care experiences for all.