Thank you for taking the time to share your views. While we're sorry to hear that the experience did not meet your expectations, the description of our care home does not reflect what we see day to day at Hazelgrove or the feedback we receive from the vast majority of families.We take every concern seriously. All concerns are thoroughly investigated, as were yours, and responded to in full. Where an investigation finds no evidence to support a concern, this is not a sign of being "dismissive" but of our commitment to responding based on the facts.We expect and promote respectful communication at all times, and our own records and other feedback do not indicate behaviour of the kind described. We remain proud of our team and their dedication to providing safe, compassionate care.We are grateful for people taking the time to give feedback, but unfortunately we do not recognise the description here of our care home or our excellent management team.