Thank you so much for your kind words and thoughtful feedback. We're so pleased to hear that you find Kingston House to be a welcoming and friendly environment, and that the range of activities and dedication across all departments has made a positive impression.We also truly appreciate your honesty in highlighting where we can improve and recognise how important clear and consistent communication is. We are committed to making this a focus moving forward as we continue to enhance the experience for all our residents and their families. Thank you again for your support.