Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured your loved one's care plan was in place within 48hours of him being admitted to our home and we continued to add to it throughout his time with us. We have no concerns raised by yourself to the home during the time your relative resided with us. Any concerns raised by another family member were dealt with promptly. Should you wish to speak with the home manager, please do not hesitate to contact her, she will be happy to meet with you. We work closely with families, healthcare professionals, and regulators to ensure all residents receive the care, dignity, and respect they deserve.