Dear T M, Thank you very much for your thoughtful feedback. We are delighted to hear that you have observed such positive interactions between our staff and residents, and that you feel reassured by the care and support provided. Our team is dedicated to ensuring the highest standards of safety, dignity, and wellbeing for all our residents, while also supporting families during what can be a difficult time. Your kind words mean a great deal to us and serve as encouragement to continue delivering the best possible care.Serenita Team