Dear Jo, Thank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear how well your mum has settled and that you feel reassured by the care and kindness shown by our team. It's wonderful to know that the efforts we make to create a warm and supportive environment have made such a difference to both of you. Your kind words mean so much to the whole team - they are passionate about providing not just care, but comfort, dignity and genuine companionship for every resident. We feel privileged to care for your mum and will continue to do everything we can to ensure she feels happy and valued here at Charlton Kings Care Home.