"Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your wife has felt comfortable and well cared for during her time with us. Our team strives to provide professional, compassionate support to all our residents, and it means a great deal to know their efforts are appreciated, we will be sure to share your kind comments with the team.  Please don't hesitate to reach out if there is anything more we can do for you or your wife. Best wishes.