Thank you so much for your kind words and thoughtful feedback. We're truly glad to hear that your mum feels safe and well cared for-it means a great deal to our team. Your appreciation of our staff's calm and patient approach is especially heartening, and we'll be sure to pass it on.We also really value your suggestion about a friends and family portal, especially one that includes activities and a meet the team page. It's a fantastic idea, and we'll explore how we can make something like this available to better connect families with life at Brook House.