Dear Ken,Thank you so much for your kind and thoughtful words. It was a privilege to care for both your Mum and Dad, and we are truly touched that you felt welcomed and supported during such an important time.Your appreciation will mean so much to our team. At Brynfield Manor, we haven't used agency staff for more than seven years, which allows our dedicated staff to form genuine, lasting relationships with residents and their families. That personal touch is something we are very proud of. We are also delighted you enjoyed the food. All our meals are prepared in our five-star kitchen using only the best Welsh produce, supplied by Castel howell - widely recognised as the finest supplier in Wales. This ensures every resident receives nutritious, high-quality meals tailored to their individual needs.On behalf of everyone here, please accept our heartfelt thanks. We are so pleased that we could make your parents' final years as comfortable and me