Thank-you very much for your review and feedback which is vitally important to us as we strive to maintain the very best standards throughout. We extend our continued condolences to you and the family on the loss of your dear mother. We understand that this is a very sad and difficult time but must use our right to respond to your comments and briefly outline the circumstances around your mother's history and health conditions on admission to Bedford Care Home and the reason for her subsequent fall. She was initially admitted to hospital following a collapse at home and was very ill during her hospital stay. A referral was made to the Independent Mental Capacity Advocate due to safeguarding concerns around decisions on her best interests. It was then agreed that she would be discharged to the care home and sadly she had a cardiac arrest which caused her fall and injury. We were so sorry to hear that after a short stay in hospital she passed away. Again we extend our very best wishes.