Thank you for taking the time to share your feedback about Beech Grove. We are so pleased to hear that you feel welcomed and well-supported by our team, and that you have confidence in the way we are managed. Its especially encouraging to know that any issues you have experienced, such as less helpful support at night, have been addressed quickly and efficiently.We also appreciate your comments regarding room tidiness and cleanliness. Maintaining a high standard in this area is very important to us, and your feedback highlights where we can do better. We will review our cleaning routines and ensure that these standards are consistently met across all rooms.Your honest feedback helps us to continually improve our service and create the best possible environment for our residents. Thank you again for sharing your experience, and please dont hesitate to reach out to us directly if youd like to discuss your feedback further.