Hello,Thank you for your feedback. We greatly value all input from residents (and yourselves as friends of course), and we encourage you to share any feedback you receive regarding our services as soon as possible with us. We are always available to meet with you in person or via telephone. It's important to note that the concerns you mentioned do not align with the care we provide at our home. If you would like, I would be happy to meet with you to discuss this further, as we are not aware of any issues with response times or staff/friendliness.Additionally, we are always looking for innovative ways to enhance our menus based on residents' preferences. At Devon Lodge, residents have the opportunity to choose their menu items, and we will be discussing the menus again in our next meeting. We appreciate your feedback and thank you for your input. Your feedback will be listened to and actioned accordingly. Thank you for taking the time to complete the review.