Dear Michelle, Thank you for taking the time to share your thoughts.  The welfare and wellbeing of our residents is paramount, and we are committed to providing the best standard of care, which is why incidents such as this are taken so seriously. We're sorry this incident involving your Mum occurred and assure you that we took immediate action, as we do not tolerate any kind of wrongdoing in our care home, and we have a robust safeguarding process in place.  If you would like to discuss this further with me, I would be happy to speak with you directly.  Marc Pullen-James, Director of Care