Thank you for your feedback. I can inform you that we have recently recruited a Manager who will be starting at the home within the next few months. There is a Peripatetic Manager in place at present who has been actively out of the communities encouraging staff to participate in activities which will continue. We have now an activity coordinator in place who will help to encourage more person centered activities. There are improvements being made daily. We are currently working with one of our other homes to source a hairdresser and hope that this will be in place very soon. We will monitor all actions required from your feedback to ensure improvements continue.