Thank you for taking the time to leave a review although it is disappointing to read your comments, as you will see they do not reflect the vast majority of reviews we have received.  As the new home manager, I was not involved in looking into your concerns but can see from our records that a full investigation was carried out at the time, and a full formal response was issued to you, and that all matters raised, where necessary were addressed.  Our home has recently started to undergo some refurbishment works too so we are excited to see the bright and airy facilities available to our residents.