Thank you so much for your  feedback. We truly appreciate your kind words about our care and support staff. It means a great deal to know that the team's dedication, compassion, and respect for the resident's values and wishes have made a positive impact.We acknowledge your concerns regarding past changes in management and the challenges that came with them. Please rest assured that we are committed to fostering a respectful and supportive environment for both our residents and staff. Your trust in our team is incredibly important, and we will continue striving to provide the highest standard of care.We're especially grateful for your recognition of individual staff members, including our senior nurse and the carer you mentioned. We will make sure your appreciation is shared with them-it will mean a lot.If there's anything more you'd like to share or discuss, please don't hesitate to reach out.