Thank you for bringing this to our attention. We are truly sorry to hear about your recent experience and the distress it caused. At Ladybrook Manor, the safety and well-being of the residents are our highest priority. We take your concerns seriously and have reviewed our procedures to ensure all residents receive prompt and attentive care, especially if they feel unwell. The team is committed to providing a supportive and caring environment at all times. If you would like to discuss this matter further or need additional support, please feel free to reach out to our management team directly. Thank you again for your feedback.