Thank you for your most recent feedback. We appreciate you taking the time to share your thoughts and are glad to hear you have previously had positive experiences with our service. The wellbeing of our residents is, and always has been, our highest priority, and all concerns are addressed promptly.Following the Care Inspectorates complaints inspection on 23 July 2025, they confirmed your father was well cared for, with only minor areas for improvement around documentation, which have been addressed. The Social Work review on 12 August 2025 was also very positive and reinforced confidence in the care provided.Our team remains committed to delivering compassionate care and will continue to strive to meet every concern raised.