Thank you for your kind words. We're so pleased your mum feels well cared for and that our team's warmth and dedication shine through. It's lovely to hear she enjoys the activities and that mealtimes feel personal and cheerful.We appreciate your understanding during busy moments and share your sentiment about staff changes-though we're proud of the strong, consistent team at our core. We're also glad the recent redecoration adds to the calm and welcoming environment.Thanks again for your thoughtful feedback-it means a lot to us.