Thank you so much for your review, it means a lot when we get feedback (even if not good as we want to always improve) each residents family become part of the Westy hall expanded family, I take on board your comments around booking in and out of the home, unfortunately visitors have to be reliant on staff as we have to ensure our vulnerable residents are kept safe and not let out accidently by anyone visiting the home. Remember we operate an open door policy at Westy and any comments are greatly appreciated and ideas and concerns received positively and we will endeavour to act on them. Its nice to know your relative has really settled, to be honest it feels like he has been here forever with us :-) .