We truly appreciate you taking the time to share your feedback. We are pleased to hear that you are happy with your wife's accommodation and the planned activities programme. We are very passionate about ensuring our residents live happy and fulfilling lives, so it is encouraging to know these aspects meet your expectations.We also understand your concern regarding staff using their phones. While it may sometimes appear otherwise, please be assured that our teams use an integrated system on their devices to carry out essential tasks and support residents effectively. Moving forward, we will make sure to communicate this more clearly with families and friends.Thank you once again for sharing your observations.